.ticket-thread{padding:22px;max-height:42vh;overflow:auto;background:#f7f9f7}.ticket-message{max-width:80%;padding:14px 16px;border-radius:12px;background:white;border:1px solid var(--line);margin-bottom:12px}.ticket-message.platform{margin-left:auto;background:#eaf4ec}.ticket-message p{white-space:pre-wrap;line-height:1.6;margin:6px 0}.ticket-message small{display:block;color:var(--muted);margin-top:8px}.ticket-message a{font-size:11px;color:var(--green)}